Purpose
These General Terms of Use, Privacy Policy, and Sales Terms (hereinafter, the “General Terms”) govern the use of the website www.adhocflores.com (hereinafter, the “Website”), which Clara Ruiz Tuñón (hereinafter, “ADHOC”) makes available to those who access it. The purpose of this site is to provide information about products and services, whether offered directly by ADHOC and/or by partner third parties, and to facilitate the purchase of goods and services (collectively referred to as the “Services”).
Identification of the Parties
Website Owner: Clara Ruiz Tuñón (ADHOC), with registered address at C/ León, 11, 28014, Madrid, Spain, Tax ID (CIF) 02653981B. Contact telephone: 913697620. Email: INFO @ ADHOCTIENDA . COM.
Customer: Any individual who accesses the Website, uses the Services, or makes a purchase through it.
Purchase Process and Service Contracting
Customers can select the desired products from the catalog available on the Website and proceed to purchase them by following the provided instructions.
Once the order is placed, they will receive a confirmation email detailing the selected products, the price, and the delivery terms.
Orders will be processed once payment is confirmed. If any issue arises with the order, ADHOC will contact the customer to resolve it.
Return Policy and Exceptions
Due to the perishable nature of flowers, returns are not accepted except in the following cases:
- Product is damaged or defective at the time of delivery.
- Order error caused by ADHOC.
In these cases, the customer must contact ADHOC within a maximum of 24 hours after receiving the product, providing a photograph as proof of the issue.
Disclaimer of Warranty and Liability
ADHOC does not guarantee the availability, continuity, or reliability of the Website or the Services. The use of the Website is at the customer’s own risk.
ADHOC shall not be held liable for damages arising from:
- Technical failures or service interruptions.
- Force majeure events, such as natural disasters, acts of government, or third-party attacks.
- Viruses or harmful elements present in the content.
ADHOC shall not be liable for improper use of the Website, including damages resulting from intellectual or industrial property rights infringements.
Intellectual and Industrial Property
All content on the Website (texts, images, designs, logos, etc.) is the property of ADHOC or of third parties who have authorized its use. Its reproduction, distribution, or modification without prior authorization is prohibited.
Personal Data Protection
ADHOC processes personal data in accordance with its Privacy Policy, available on the Website. Data will be processed for order management, customer service, and the sending of commercial communications, provided the customer has given consent.
Changes to the Terms and Conditions
ADHOC reserves the right to modify these terms at any time. Any changes will be announced through the Website. Continued use of the Website after such changes implies acceptance of the new terms.
Applicable Law and Jurisdiction
The use of the Website and the relationship between ADHOC and customers shall be governed by Spanish law. Any dispute shall be submitted to the courts of Madrid, Spain.
Limitation of Liability for External Links
The Website may contain links to third-party sites. ADHOC is not responsible for the content or privacy policies of these sites, as they are managed by entities outside of ADHOC.