What payment methods can I use to make my purchase?
- Payment by credit card (VISA, VISA ELECTRON, MASTERCARD). Adhoc is committed to using the most effective and secure technology available to process payment data and transactions. All transmissions are encrypted via a secure server (SSL).
- For bank transfers, please contact the seller at info @ adhoctienda . com.
- For in-store pickup, please contact the seller at info @ adhoctienda . com or call +34 913697620 or +34 680732892 (also available on WhatsApp).
Can I order a custom arrangement different from the ones on the website?
Absolutely! Just get in touch with us to tell us what you have in mind, and we’ll prepare it ad hoc.
How can I contact Adhoc?
By phone, WhatsApp, or email — whichever you prefer! You can write to us at info @ adhoctienda . com. We are also available at 913697620 or 680732892 during business hours.
What are Adhoc’s opening hours?
You can place orders through the online store at any time. Our physical shop in Madrid is open Monday to Saturday from 11:00 to 21:00 and Sundays from 11:00 to 19:00. We are located at Calle León 11.
Which areas do you deliver to?
Deliveries are limited exclusively to central Madrid, within the M30 ring road. For further questions, please contact us by phone or email.
How much does delivery cost?
Deliveries within central Madrid have a fixed cost of €8. Please note that flowers are delicate and require special care to arrive at their destination in the best possible condition.
When can I request delivery?
As a general rule, deliveries are made starting the day after the purchase date. You can contact us to check if same-day delivery is possible.
If I buy online, when can I pick up my order at the shop?
You can reserve and pay online, then pick up your order at our physical store. The shop is open Monday to Saturday from 11:00 to 21:00, and Sundays from 11:00 to 19:00. Generally, your order will be ready for pickup two hours after purchase.
How can I request an invoice?
After placing your order, please contact us at info @ adhoctienda . com so we can send your invoice by email.